Support

Need a hand with Failure Point? This page is the fastest way to reach a human and to handle your data yourself.

Contact us

Email [email protected]. We read every message and aim to reply within 2 business days. To help us help you, please include your device and OS version (for example, iPhone 15, iOS 18) and a short description of what happened.

Your data — export and delete

Failure Point is local-first: your workouts, templates, and diagnostic data live on your device, not on our servers.

• Export: use the Export option inside the app to save your logs as a portable JSON file you own.
• Delete: clear your data from within the app, or uninstall Failure Point to remove all on-device data. Because we never receive it, there is nothing on our side to erase.
• Waitlist email: if you joined the website waitlist, email us and we will remove your address on request.

Purchases and restore

Premium is handled by Apple and Google — we never see your card details. If you have paid for Premium and it is not showing, use Restore Purchases in the app. For billing or refund questions, contact Apple or Google Play, as they manage refunds. We are happy to help if something looks wrong on our end.

Health & safety

Failure Point is a training logbook, not a medical device, and does not provide medical advice. High-intensity resistance training carries inherent risks. Consult a qualified healthcare professional before starting any new exercise program, especially with pre-existing conditions or injuries.

More

See our Privacy Policy and Terms, or browse the FAQ for common questions about the method.